Privacy Policy

1. Who We Are

HumanizeAI.chat is operated independently as HumanizeAI.chat. We act as the data controller for all information collected through our website and service. This means we decide how and why your data is processed, and we're responsible for protecting it. We're committed to complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), and similar regulations elsewhere. If you have privacy concerns or questions about how we handle your information, you can reach our privacy team at privacy@humanizeai.chat. We take your trust seriously and maintain transparent practices.

2. Information We Collect

We collect different types of information depending on how you use HumanizeAI.chat:

• Account Information: When you sign up, we collect your email address via our magic-link authentication system (powered by Resend). We do not store passwords.
• Content You Submit: The text you paste into our tools is processed to provide humanization, detection, grammar, plagiarism, and citation features. This content is not stored on our servers after your request completes, unless you opt in to save chat history.
• Chat History and Humanization History: If you choose to save conversations, your chat history is stored in your browser's localStorage on your device as your primary record. Signed-in accounts also keep a humanization history on our servers, hosted on Cloudflare infrastructure, so past results can be re-opened across devices. How long server-side history is retained depends on your plan tier, and you can delete entries from your account at any time.
• Billing Information: When you subscribe to a paid plan, we collect your billing email and plan details. Stripe handles payment processing; we never store your credit card numbers.
• Usage Metrics: We log non-content usage data such as which features you access, timestamps, and error logs to improve our service and diagnose problems.
• Cookies: We use a session cookie to keep you logged in. We do not use third-party tracking or advertising cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve the Service: We process your text submissions to deliver humanization, detection, grammar, plagiarism, and citation features. We use usage metrics to understand how you interact with HumanizeAI.chat and to fix bugs and improve functionality.
• Billing and Account Management: We use your email and billing information to manage your subscription, send invoices, and process payments through Stripe.
• Communication: We send transactional emails (e.g., magic links for login, billing confirmations) via Resend. We may also send service announcements if your account is affected by a change or security issue.
• Security and Fraud Prevention: We monitor for unauthorized access and unusual activity to protect your account and our service.
• Legal Compliance: We may process your information if required by law, regulation, or valid legal request.

4. Legal Basis for Processing

Under the GDPR, we process your personal data on the following legal bases:

• Contract Performance: Processing your email and billing information is necessary to provide the service and manage your subscription agreement with us.
• Consent: When you submit text for processing, you consent to us passing that content through our AI infrastructure to deliver the requested features. You can withdraw this consent by stopping use of the service.
• Legitimate Interest: We process usage metrics and error logs to maintain, improve, and secure our service. This is necessary for our business operations and does not override your rights.
• Legal Obligation: We may process information if required by law or a valid legal request from authorities.

For California residents, processing is conducted with lawful purposes as described in this policy, and you have the right to opt out of certain uses as outlined in our CCPA section.

5. Sharing With Third Parties

We do not sell, rent, or trade your personal information. However, we share certain information with trusted service providers who help us deliver HumanizeAI.chat:

• AI Processing Provider: Your text submissions pass through our trusted AI infrastructure briefly for processing. The provider does not log your submissions or use them for model training.
• Stripe: Your email and billing plan are shared with Stripe to process payments and manage your subscription. Stripe adheres to PCI compliance standards.
• Resend: Transactional emails are sent via Resend, which receives your email address and message content.
• OpenAlex API: When you use our citation feature, we send search queries to OpenAlex to retrieve citation data. Your user identity is not transmitted.
• Legal Requests: If required by law or valid legal process, we may share information with courts, law enforcement, or government agencies.

We do not allow third parties to use your data for marketing or profiling.

6. Data Retention

We retain your information for different periods based on the data type:

• Account Data: Your email address, plan information, and Stripe customer ID are retained as long as your account is active. If you delete your account, we retain this information for 90 days in case you wish to restore it, then permanently delete it.
• Chat History: Conversations saved in your browser's localStorage remain on your device until you clear your browser data or manually delete them. You control this data.
• Tool Input Text: Text you submit for processing is not stored on our servers after the request completes. It is processed in real-time and immediately discarded unless you save the conversation.
• Billing Records: We retain billing and transaction data as required by law (typically 7 years in the US for tax purposes).
• Usage Logs: Non-content usage metrics are retained for up to 90 days for troubleshooting and performance analysis, then deleted.

You can request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you have specific rights over your personal data:

• GDPR Rights (EU and EEA residents): You have the right to (1) access your personal data, (2) correct inaccurate information, (3) erase your data, (4) restrict processing, (5) receive your data in a portable format, (6) object to processing, and (7) withdraw consent for processing based on consent. You also have the right to lodge a complaint with your data protection authority.
• CCPA Rights (California residents): You have the right to (1) know what personal information we collect, (2) delete your personal information, (3) opt out of sales of personal information (which we do not conduct), and (4) not be discriminated against for exercising your rights.
• General Rights: You can request a copy of your data, update your account information, or delete your account at any time by contacting privacy@humanizeai.chat.

To exercise these rights, please send a request to privacy@humanizeai.chat with details of what you're requesting. We will respond within 30 days.

8. International Data Transfers

HumanizeAI.chat is operated from the United States. If you are located in the European Union, European Economic Area, United Kingdom, or other jurisdictions with data protection laws, your personal data is transferred to and processed in the US. The US does not have an adequacy decision from the European Commission, so we rely on Standard Contractual Clauses (SCCs) approved by the EU to ensure your data receives adequate protection. These SCCs commit us to maintain the same level of protection as required by EU law. When we share data with third-party service providers like Stripe and Cloudflare, they are also bound by SCCs or have independently certified adequacy frameworks (e.g., Stripe's SOC 2 compliance). By using HumanizeAI.chat, you consent to this transfer. If you do not agree, you should not use our service.

9. Children's Privacy

HumanizeAI.chat is not intended for children under the age of 13 in the United States or under 16 in the European Union and other countries with equivalent laws. We do not knowingly collect personal information from children under these ages. If we become aware that a child under the applicable age threshold has provided us with personal information, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe a child has created an account can contact us immediately at privacy@humanizeai.chat. We will investigate and remove the account. Our service is designed for adult users, students in secondary and higher education, and professionals who wish to improve their writing and academic integrity practices.

10. Security Measures

We take the security of your information seriously and implement technical and organizational measures to protect your data:

• Encryption: Data transmitted between your device and our servers is encrypted in transit using TLS (Transport Layer Security).
• Authentication: We use magic-link email authentication via Resend, which is more secure than password-based login and eliminates risks of password theft.
• No Card Storage: We never store credit card numbers or sensitive payment data. Stripe handles all payment processing and storage.
• Access Controls: Only authorized HumanizeAI personnel with a legitimate need can access personal data.
• Regular Audits: We monitor our infrastructure for vulnerabilities and conduct security reviews.
• Third-Party Security: Our service partners (Cloudflare, Stripe, Resend) maintain SOC 2 Type II and similar certifications.

While we employ strong safeguards, no system is completely secure. Please use a strong email password and enable two-factor authentication if available.

11. Cookies

HumanizeAI.chat uses cookies in a minimal and privacy-conscious way:

• Session Cookie: We use a single first-party session cookie to maintain your logged-in state as you navigate the website. This cookie expires when you close your browser or log out.
• No Third-Party Tracking: We do not use third-party tracking cookies, analytics cookies, or advertising cookies.
• No Profiling: We do not use cookies to build user profiles or for behavioral advertising.
• Cookie Consent: If you disable cookies in your browser, you may not be able to log in to your account. Chat history stored in localStorage will still work.

You can manage cookies in your browser settings. Most browsers allow you to delete existing cookies and block new ones. Disabling session cookies will prevent you from using HumanizeAI.chat. We respect your cookie preferences and encourage you to manage them according to your comfort level.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, applicable law, or other factors. When we make material changes, we will notify you by updating the 'Last Updated' date at the top of this page and, if the change is significant, by sending a notification email to your registered email address or posting a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of HumanizeAI.chat after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to delete your account and stop using the service.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@humanizeai.chat
• Mailing Address: HumanizeAI.chat, [Insert Address], United States

We will respond to privacy inquiries and data subject requests within 30 days. If you are an EU resident and believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local data protection authority. For US residents, you may contact the Federal Trade Commission (FTC) if you believe we have violated privacy laws. We are committed to working with you to resolve any privacy issues fairly and promptly.